Delivery

How do I change my delivery address?

Requests to change the shipping address, shipping method, or to modify or cancel an order are unable to be fulfilled once the order has been submitted, due to the expedited nature of our order processing. If you need to change the address, it is recommended to cancel the order and place a new order.

When will my order be shipped?

After successful payment, we will prepare the shipment and ship it on time. Mostly, we will complete the shipment process in 7 business days. If the shipment is not completed within a maximum of 10 days, we will close the order and return all funds to you.

How do I track my order?

You will see a Track Package button next to the order on your Purchase page. Select Track Package to see detailed information about your package’s status. You can also see shipping information in the shipping notification emails for your order. Select Track Package in the email notification to view the status of your delivery.

My order hasn't arrived on time

Once the package has been picked up and transferred to the shipping provider, MysticPavilion is no longer responsible for other delays that may occur. As soon as your order is shipped, you will receive a confirmation email with tracking details. We recommend following your tracking closely to stay informed regarding the whereabouts of your order. If you are on a deadline or a strict timeline, we highly recommend looking into expedited shipping options, as even if you live locally, there are significant delays with ground shipping.

What do I do if my order arrived damaged?

We are so sorry your candle arrived damaged. Please feel free to contact us and we will get you taken care of ASAP!